Within the area of administration Karen’s tasks are many and varied, but there are always a few special moments that are treasured. Karen recalls a woman and her friend who came in to pick up her loved ones ashes. In a container within a blue suede bag the ashes are signed for and handed over. Upon receiving the ashes the woman asked if she were to keep the suede bag. On the verge of tears she was moved by this detail, remarking to her friend, “Look at that, professionalism right to the end”.
Karen takes pride in detail, taking on the task of proofreading funeral notices, ensuring she keeps her word with timing and follow through. “I really like it that families will always have a Lamb & Hayward staff member answering the phone 24/7 it reflects the commitment to genuine personal care”.
