Why we are Consumer Trusted
When you are choosing a funeral director, you should be able to trust the guidance you receive, understand your choices and feel confident there will be no unexpected surprises.
Consumer NZ awards the Consumer Trusted mark to businesses that meet its strict Code of Conduct and demonstrate high customer-experience standards. Accredited businesses undergo annual independent audits covering areas such as customer service, complaints, contracts, pricing and privacy.
Lamb & Hayward is the first and only funeral home in New Zealand to achieve Consumer NZ Trusted accreditation. To retain it, our funeral team is independently assessed each year through mystery shopping and reviews of our communication, advice, pricing transparency, people and facilities.
Independent reassurance for your family
Consumer trusted
What this means for you
Our Consumer Trusted accreditation provides independent reassurance that you can expect:
Choices explained in plain language
Transparent pricing
Professional, respectful guidance
Fair processes for feedback and complaints
A consistently high standard of care
These standards help your family make informed decisions without pressure, so you can focus on what matters most: coming together, honouring a life and supporting one another.
Trust is continually earned
Consumer Trusted is not simply a statement we make about ourselves. It is an independent endorsement that must be maintained through ongoing assessment. Consumer NZ describes the accreditation as recognising businesses that go above and beyond for customers, supported by a strict Code of Conduct and annual independent audits.
For Lamb & Hayward, this external accountability supports the care we have provided to Canterbury families for more than 100 years. It reflects our belief that clear information, fair treatment and thoughtful support matter, Because Life is Important.
