We make it our central concern to attend to all aspects of client service: ‘In all things, our role is to fully understand our clients individual needs, and then provide a level of service and care, that exceeds their expectations.’ It is this statement that underlies our core values and guides our actions.
As CEO of Lamb & Hayward I recognise that the philosophy of our funeral home today, was born out of the commitment and vision of our founders 90 years ago. When we say “A Tradition of Caring” we confirm that care is the most important aspect in our service. I firmly believe that our client families need to know that we care, before they care what we know.
I take great pride and satisfaction in our team, as we all challenge ourselves to listen closely to our clients, understand their individual needs and then seek to provide a level of service that exceeds expectations.
Deans interest in the funeral industry was awoken at the age of 17, at a time his father fell ill and spent time in hospital. Several people on the ward died during this time and Dean’s natural curiosity led him to ask questions to discover what happened once people passed away.
A year later at a family friends funeral, Dean noticed a funeral director near his own age. This made him seriously consider how to make this his career. He has now spent 26 years in the industry, with a period working at the hospital mortuary in Christchurch giving him an additional level of experience within the field.
“The most satisfying aspect of my role as funeral director is to consistently provide the best service for families on an ongoing basis. Hugs, positive feedback, and families who come back time and again are my personal reward.”
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