After meeting strict requirements, we are delighted to be the first funeral home to have achieved a Consumer NZ Trusted accreditation.
Consumer NZ General Manager – Business, Derek Bonnar explains the process, “During our assessment, it was clear Lamb & Hayward provided a positive experience for its customers. This is especially important during the funeral process, as families are dealing with high emotions and grief.”
“Our Consumer Trusted accreditation is purposely difficult to achieve. We only award businesses that consistently deliver a quality service for consumers, going beyond what the law demands.”
“We carry out detailed mystery shopping as part of our assessment. This includes how staff treat customers and what information customers are given about their rights if something goes wrong.” said Mr Bonnar.
In 2015, Consumer NZ developed its Trusted programme to recognise businesses that met the consumer watchdog’s strict code of conduct.
This code ensures accredited businesses provide exceptional customer service and exceed the requirements of the Fair Trading Act, Consumer Guarantees Act and other consumer-related laws.
Lamb & Hayward Group, Chief Executive Stephen Parkyn said, “As a proudly Canterbury-owned business which has been engaged in the community for nearly 100 years, our company foundations are firmly set in reliability and trustworthiness. Our intention is to continue to provide leadership within our profession so that our client families not only receive excellent care, but are guaranteed price transparency and consumer protection.”
To find out more about the Consumer Trusted programme visit www.consumer.org.nz
From left: Lamb & Hayward Group Operations Manager – Craig Mennie; Consumer NZ General Manager – Business – Derek Bonnar and Lamb & Hayward’s Chief Executive – Stephen Parkyn